Shipping and Return


Shipping within the United States

Atelier Bloem ships via UPS. UPS does not deliver to P.O. Boxes. Atelier Bloem is happy to offer weekend delivery services – please call 866-600-3294 to arrange for Saturday delivery. APO orders will be shipped via USPS. Standard "Ground" shipping charges will apply.

Products containing alcohol are considered Hazardous Goods and may only be shipped via UPS Ground. Hazardous Goods include Eau De Toilettes all sizes. 

Processing

We process orders Monday through Friday 10:00AM - 6:00PM EST in the order they are received, following credit approval. We strive to have your package ready for shipment on the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order or need to change an order please call us at 866-600-3294 or email us at info@Atelier-Bloem.com. 

Problems

If your order is missing an item, contains a damaged product, or you have any other concern, please contact us within 7 days of receipt at 866-600-3294 or email us at info@Atelier-Bloem.com. Please have your order number available. 

Exchanges & Returns

We welcome your feedback with regards to any of our products or services. Should you want to return a product, please return to the original point of purchase along with the original receipt. Please confirm the return policy at the original point of purchase, as each retail store has their own return policy. If you buy Atelier Bloem products from unauthorized retailers or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.

Atelier Bloem may offer either an exchange, store credit or refund on unopened and unused items providing that goods are returned to us within 30 calendar days with proof of purchase receipt or invoice. Products from the Atelier Bloem website or phone service may be returned by mail please ship the return package to: Atelier Bloem, 330 Seventh Ave, 21st Floor, New York, NY 10001. You are responsible for the shipping and additional postage charges. Please retain your shipping receipt until you are certain your return has been received by ATELIER BLOEM. We may need this if we fail to receive your package. Please note: Atelier Bloem stores are not able to accept returns from online purchases.

Cash purchases will be refunded by Corporate Check. Please keep a copy of your return receipt and allow 7 business days to receive refund check.